Privacy & Data Protection

This Privacy Policy explains how A Big Candy collects, uses and protects the personal information of players in Canada. We respect your privacy and set out the types of data we hold, why we use it, how we secure it and the choices available to you. If you have questions, contact our support team at [email protected].

Types of data we collect

We collect information needed to operate your account, process payments, and provide customer service. We limit collection to what is reasonably required for those purposes and for compliance checks where applicable.

Personal data

This includes identity and contact details you provide when registering or verifying your account, such as full name, date of birth, email address, phone number, and postal address. We may also collect government ID or proof of address when identity verification is required for withdrawals or security checks.

Technical data

We collect information about the device and browser you use, IP address, language preference, operating system, and interaction data such as pages visited and time spent. This technical data helps us maintain site functionality, troubleshoot issues, and detect suspicious activity.

Transactional data

We record deposits, withdrawals, game activity, bet history and transaction timestamps. Payment method details are stored as needed for processing and fraud prevention. Full card numbers or payment credentials are not stored on our systems except as allowed by payment providers and relevant security standards.

Use of information

We use your information to open and manage your account, process deposits and withdrawals, provide customer support, and meet legal and regulatory obligations. Data also enables fraud detection, dispute resolution, and improvements to site performance and security. In limited cases we may use aggregated, anonymized data for analytics and product planning.

Data protection practices

We employ standard technical and organisational safeguards to protect your information, including encrypted connections, access controls, and secure storage. Access to personal data is limited to staff and third parties with a legitimate need. While we strive to maintain strong security, no system can guarantee absolute protection.

Cookies and tracking technologies

We use cookies and similar technologies to keep you signed in, remember settings, personalise content and measure site usage. Some cookies are essential for account and payment functions, while others support analytics and marketing. You can manage cookie preferences in your browser, but disabling certain cookies may affect site features.

User rights

Canadian users have the right to know what personal data we hold and to request access. You may also ask us to correct inaccuracies, restrict processing, or object to certain uses. Where applicable law allows, you may request deletion of your account data subject to our record-keeping obligations for fraud prevention and legal compliance.

Access, correction and deletion of data

To request access, correction or deletion, contact [email protected]. We will respond to verifiable requests and may ask for proof of identity. Some records may be retained as required by law or to protect against fraud and unresolved disputes.

Information sharing and third parties

We may share your information with payment processors, identity verification providers, fraud prevention services, and technical vendors who act on our behalf. We only share what is necessary and require vendors to protect data. We do not sell personal information to third parties.

Privacy policy updates

We may update this policy to reflect operational changes. When significant changes occur we will post a new version and, where appropriate, notify you by email. Continued use of our services after updates indicates acceptance of the revised terms.