Responsible Gambling Policy

At A Big Candy we take responsible gambling seriously. Player safety and controlled play matter to us, and we aim to give clear information and practical options so you can enjoy play within limits that suit you. If you ever feel gambling is becoming a problem, please reach out to our team so we can help with immediate account measures and point you to local support.

Our player protection principles

We promote safer gambling by encouraging informed choices and offering support when play needs to be limited. We respect each player’s right to pause or stop play, treat disclosure and requests confidentially, and work to respond quickly to concerns about account activity or problem gambling.

Activity-control tools

If you wish to control your activity we can help. Depending on your account status, we can apply deposit caps, loss limits, session time limits or temporary account breaks. If you do not see automated controls in your profile, contact our support team to request manual limits or self-exclusion.

Deposit and loss limits

Deposit limits can be set on a daily, weekly or monthly basis to help manage spending. Loss limits are available to limit how much you can lose over a chosen period. To set or change limits, contact support at [email protected] and include your account details. Any changes are applied to your account and confirmed by email.

Time limits and account breaks

Short-term time limits and account breaks are useful if you want to step away temporarily. We can place session limits or put your account on a cooling-off period for a set number of days. During a break your access to wagering is paused.

Self-exclusion

If you need a longer-term solution, we offer self-exclusion options. Self-exclusion will close your account to real-money play for the chosen period and may include blocking incoming marketing communications. To begin self-exclusion, contact [email protected] and we will guide you through the process.

Signs of problematic behaviour

Watch for warning signs such as increasing time spent on gambling, chasing losses, borrowing money to play, hiding activity from friends or family, or neglecting work and responsibilities. If you notice any of these in yourself or someone close to you, consider using limits or seeking advice.

Tips for maintaining control

Set a clear budget before you play and stick to it. Use deposit or session limits, avoid gambling when stressed or under the influence, and take regular breaks. Keep gambling as an occasional leisure activity rather than a way to solve financial problems.

Professional help and support organisations

If you need professional support, consider contacting Gamblers Anonymous Canada, ConnexOntario, or the Centre for Addiction and Mental Health (CAMH). Provincial problem-gambling helplines and local health services can also provide confidential guidance and treatment options. For immediate account assistance or to request restrictions, contact [email protected].